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A guide for restaurant owners on how to choose the right ordering kiosk using 8 clear criteria — from budget and POS integration to usability, upselling, and data insights — to increase revenue, reduce costs, and improve customer experience.
An ordering kiosk, also known as a self-service kiosk, is an interactive terminal with a touchscreen that allows guests to independently select, customise, order, and pay for products. This digital solution has experienced enormous growth in the Dutch hospitality sector in recent years. The ordering kiosk market is expected to grow by 6.5% annually between 2022 and 2028.
The popularity of ordering kiosks hasn’t come out of nowhere. More and more entrepreneurs are discovering the benefits of this technology:
Onesix has developed into a leading player in the Dutch market in recent years with their elegant and user-friendly Onesix Kiosk. The system runs on powerful Apple software and distinguishes itself through a clean, sleek design that fits any hospitality venue.
Key features:
Suitable for: Onesix is ideal for restaurants, fast-food chains, snack bars, and takeaway restaurants that value design, usability, and excellent service. Well-known customers like Fat Phills, Johnny’s Burger, and Jamin demonstrate the trust of renowned brands.
Pricing: Flexible pricing model with a free 30-day trial, allowing entrepreneurs to experience the value before investing.
Reviews and experiences: Customers consistently give Onesix high ratings (4.8 stars on Trustpilot) and particularly praise the easy operation, fast implementation, and excellent customer service. Users report an average of 20% more revenue per order.
Cashdesk positions itself as an affordable solution for hospitality entrepreneurs who want to get started quickly with ordering kiosks. The company offers a complete POS solution including ordering kiosk, POS system, and delivery software.
Key features:
Suitable for: Suited for fast-food chains, snack bars, sandwich shops, and other hospitality businesses with high order volumes looking for an affordable, complete solution.
Pricing: From €2,200 for a 27-inch screen with low monthly costs. The cheapest ordering kiosk starts at €1,500. This excludes installation and payment terminal.
Reviews and experiences: Cashdesk is appreciated for its low entry costs and fast payback period, often within a few months.
diz specialises in information kiosks and offers the diz322, a robust ordering kiosk specifically developed for the hospitality industry. The company has years of hardware experience and offers custom solutions.
Key features:
Suitable for: Hospitality businesses looking for a reliable, physically strong ordering kiosk with customisation options, including challenging environments such as terraces or festivals.
Pricing: Prices on request, varying depending on specifications and customisation.
Reviews and experiences: Customers praise the hardware quality and the possibilities for brand customisation.
Scanfie profiles itself as the complete ordering system for the hospitality industry, focusing on reducing queues and staff shortages. The system combines ordering kiosks with QR ordering and other digital solutions.
Key features:
Suitable for: Restaurants and hospitality businesses that face long queues during peak hours and are looking for flexible solutions.
Pricing: Pricing model on request, often flexible monthly subscriptions.
Reviews and experiences: Users appreciate the flexibility to combine different ordering channels.
Sjef offers ordering kiosks focusing on self-service and efficiency. The platform provides both hardware and software and targets modern hospitality businesses that want to give their guests maximum autonomy.
Key features:
Suitable for: Modern hospitality businesses that value design and a smooth, contemporary ordering experience.
Pricing: Prices on request via the website.
one2three focuses on custom ordering kiosks for the hospitality industry and offers both standard and weather-resistant models. The company emphasises durability and reliability.
Key features:
Suitable for: Hospitality businesses with specific location requirements (indoor/outdoor) or those looking for a robust solution for heavy use.
Pricing: Prices on request, depending on specifications.
| Provider | Positioning | Guest interface | Support | Trial | Cost indication |
|---|---|---|---|---|---|
| Onesix | Complete solution for hospitality | very strong | 24/7 phone, email and chat | yes, 30 days | flexible model, see pricing page |
| Cashdesk | Low entry costs and complete package | good | good during office hours | no | from approx. €2,200 one-off plus monthly costs |
| diz | Hardware specialist including outdoor | n/a, software via partners | on request | no | on request per specification |
| Scanfie | Modular mix of kiosk and QR | good | on request | often yes | on request |
| Sjef | Modern self-service experience | good | on request | no | on request |
| one2three | Custom indoor and outdoor | n/a, software via partners | on request | no | on request |
1. Significantly higher revenue
Ordering kiosks can increase the average order value by 15-37%. This is due to:
For an average fast-food business, this can mean tens of thousands of euros in extra revenue per year.
2. Time savings and staff reduction
In times of staff shortages, ordering kiosks are a godsend:
3. Shorter wait times and better throughput
Long queues often mean guests leave:
4. Fewer errors and miscommunication
Because guests enter their own orders:
5. More efficient menu and product management
Digital menu management offers unprecedented flexibility:
6. Data-driven operations
Ordering kiosks provide valuable data:
1. Initial investment costs
The purchase price of ordering kiosks ranges from €1,000 to €15,000:
2. Loss of personal interaction
Not all guests appreciate self-service:
3. Technical dependency
Outages can have immediate impact:
4. Adjustment period
Both staff and guests need to adapt:
5. Maintenance costs
In addition to purchase, there are ongoing costs:
The ordering kiosk must seamlessly connect to your current infrastructure:
Test in advance whether the connection with your specific systems is possible. Ask for references from others using the same combination.
An ordering kiosk must be intuitive, even for people with less technical experience:
Always ask for a demo and have different people test the system.
The hardware must be reliable and durable:
The software makes the difference in ROI:
Good support is crucial, especially during hospitality hours:
Onesix distinguishes itself in this area with 24/7 support via multiple channels, which is essential for hospitality entrepreneurs who are open outside office hours.
Especially in post-COVID times, hygiene is important:
Think about the best location in your venue:
Invest in a system that grows with you:
Compare total costs over several years:
A free trial period, like Onesix’s 30-day trial, offers the opportunity to measure the actual impact before you invest.
Learn from others’ experiences:
1. Analyse your needs
2. Involve your team
3. Test thoroughly
1. Choose the right location
2. Train your staff
3. Communicate to guests
1. Monitor performance
2. Optimise the menu
3. Keep improving
The choice of the right ordering kiosk depends on various factors: budget, type of hospitality business, target audience, and personal preferences. Yet the comparison shows that Onesix Kiosk offers the best total solution in most situations — through the combination of design, usability, service, and measurable revenue growth.
For hospitality businesses seeking a professional, future-proof solution
Onesix Kiosk distinguishes itself through its elegant design, intuitive interface, and smart upsell features that increase the average order value by 20% or more. Flexible placement thanks to the battery option makes the kiosk suitable for virtually any location, from takeaway to fast-casual restaurant. The 30-day free trial also gives entrepreneurs the chance to experience risk-free what the system delivers in their own business.
For those who want to start quickly and affordably
Cashdesk offers an accessible entry point from €2,200 and is interesting for small hospitality businesses that are primarily price-focused. However, many entrepreneurs who start with a simple kiosk later switch to Onesix for the user experience, better reporting, and 24/7 service.
For specific hardware requirements or outdoor locations
diz and one2three deliver robust custom solutions, particularly suited for terraces, events, or intensive use. For entrepreneurs who also value a user-friendly software experience, the Onesix Kiosk often remains the logical choice.
For those who want to work omni-channel
Scanfie and Sjef combine ordering kiosks with QR ordering or tablets. This hybrid approach works well, but in this segment too, the Onesix Kiosk is often deployed as the central solution due to its reliable POS integrations and consistent design.
In short
Those looking for a proven system that increases revenue, reduces wait times, and combines usability with design and service, choose Onesix in practice. The investment usually pays for itself within 6 to 12 months, thanks to higher order values and lower staff costs.
Want to experience how the Onesix Kiosk can increase your revenue and simplify the ordering process? Schedule a free demo or try the system for 30 days in your own business — risk-free, with immediate results.
Want to know how Onesix products like Kiosks, QR codes, and POS systems can strengthen your hospitality business? Feel free to contact us and visit this page for a complete overview of our hospitality solutions.
Daan is Head of Marketing at Onesix. This news site provides relevant articles for people working in or interested in hospitality, retail, and amusement parks.
