New hospitality concepts: how technology improves service and boosts profit

Technology that improves service

1. Faster ordering

Digital kiosks like those from Onesix allow guests to place orders independently. This significantly reduces wait times, especially during busy periods, and gives staff the freedom to focus on quality service and hospitality.

2. Consistent and error-free service

With traditional table service, mistakes can occur due to rush or miscommunication. With self-service ordering systems, orders are sent directly and correctly to the kitchen. Customers receive exactly what they ordered, including modifications and allergen information.

3. Smart upselling

A major advantage of digital systems is automatic, subtle upselling. Onesix kiosks can suggest side dishes, drinks, or premium upgrades, increasing the average order value without putting extra pressure on staff.

Technology that boosts profit

1. Efficiency and lower costs

By automating repetitive tasks, pressure on the team decreases and staffing costs can be optimised. Employees focus on higher-value tasks such as customer interaction and quality control.

2. Data-driven decisions

Digital ordering technologies collect valuable data:

• Which dishes are popular and when
• Conversion rates of upsell suggestions
• Peak hours and customer behaviour

With these insights, hospitality businesses can optimise menus, plan inventory more effectively, and tailor marketing campaigns — all leading to higher profits.

3. Hybrid models for maximum impact

Many new hospitality concepts combine self-service with traditional table service. This preserves personal service and flexibility while digital kiosks boost speed, efficiency, and revenue. Onesix supports this hybrid approach with reliable hardware and software that integrates seamlessly into existing processes.

Practical tips for new hospitality businesses

• Integrate technology from the start: From digital menu boards to ordering kiosks, make technology a core part of your concept.
• Focus on user experience: Ensure kiosks are intuitive and menu items are presented attractively.
• Use data actively: Optimise your offering, planning, and marketing based on the insights kiosks provide.
• Stay personal: Technology supports — it doesn’t replace. Staff can focus on hospitality and unique customer experiences.

Conclusion

New hospitality concepts thrive through smart use of technology. Onesix offers solutions that increase speed, minimise errors, and grow revenue, while maintaining customer satisfaction and personal service. By strategically combining digital ordering systems with traditional service, you create a modern, profitable, and customer-focused hospitality business.

Want to learn how Onesix products like Kiosks, QR codes, and POS systems can strengthen your hospitality business? Feel free to contact us and visit this page for a complete overview of our hospitality solutions.