Self-service in hospitality: cutting costs and solving staff shortages

The hospitality industry is under pressure. High staffing costs, staff shortages, and busy peak moments are daily challenges for restaurant owners. Self-service technology, such as Onesix ordering kiosks, offers a smart solution. Not only do you save costs, but you also increase efficiency and guest satisfaction.

Why self-service is a smart investment

In a traditional hospitality setting, staff must take orders, answer questions, and upsell — all at the same time. This often leads to:

• Long queues during peak hours
• Higher chance of order errors
• Missed sales opportunities from upselling

With self-service, guests can enter their order themselves via a kiosk or mobile interface. This relieves pressure on staff, shortens wait times, and ensures a consistent ordering experience.

Benefits of self-service with Onesix

1. Cost savings and more efficient use of staff

Staff spend less time taking orders and can focus on hospitality, kitchen work, and quality control. This significantly reduces operational costs.

2. Faster service and shorter queues

With an Onesix ordering kiosk, multiple customers can order simultaneously. This speeds up throughput and prevents guests from leaving due to long wait times.

3. Fewer errors and higher customer satisfaction

Guests enter their own orders, including special requests and allergies. This minimises miscommunication and increases order accuracy.

4. Smart upselling and revenue growth

Self-service systems automatically suggest extras or premium options. Research shows this can increase the average order value by 20–35%. Guests experience it as helpful guidance, not pushy selling.

5. Data for better business decisions

Every order through an Onesix kiosk generates valuable data on:

• Popular dishes and drinks
• Peak times and throughput
• Upselling effectiveness
• Preferences of returning customers

These insights help you optimise your menu, plan inventory better, and drive marketing initiatives.

Practical tips for implementation

• Choose the right locations: Place kiosks at the entrance or in high-visibility areas.
• Combine self-service with staff: Ensure employees are available for questions and special requests.
• Optimise the menu: Use attractive visuals, clear descriptions, and strategic placement of high-margin items.
• Use data actively: Analyse orders, upsell performance, and peak moments to drive continuous improvements.

Conclusion

Self-service in hospitality, powered by Onesix, is not a luxury but a necessity for modern restaurants. It saves costs, reduces stress from staff shortages, increases revenue, and improves the guest experience.

By making smart use of ordering kiosks and self-service technology, you combine efficiency with hospitality. This keeps your restaurant competitive in a sector where speed, service, and customer satisfaction are essential.